Improving the quality of public services: case study of Shanghai social security and citizen services system
نویسندگان
چکیده
Digital government strategy has been carried out in many countries as a means of improving the quality of public services. This article studies the Shanghai social security and citizen services system to explain the major advantages of digital government and specifies the Medicare subsystem of the system to illustrate the process reengineering involved in digital government programs.
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تاریخ انتشار 2005